Shipping policy

Important Information

Order Cut-Off Time: 5:00 PM (Mountain Time)
Processing Time: 1–2 business days (Mon–Fri)
Package Transit Time: 3–7 business days (Mon–Fri)
Total Delivery Time: 4–9 business days
Shipping Costs: Free standard shipping within the United States
Shipping Area: United States only
Carrier: USPS (standard service)

Shipping Outside the United States

At this time, Silhoutees ships exclusively within the United States.

We do not currently offer international shipping. Customers outside the United States will not be able to complete checkout.

Shipping Process

When you place an order, you will receive a confirmation email with the full summary of your purchase. We then begin processing your order, which usually takes 1–2 business days (Mon–Fri).

Once your parcel has been dispatched, you will receive another email containing tracking information. Transit typically takes 3–7 business days (Mon–Fri) after dispatch, resulting in a total estimated delivery timeframe of around 4–9 business days.

Delivery times are estimates and may vary slightly due to factors beyond our control, such as carrier delays, public holidays, or peak periods.

In the event of a delay beyond the estimated timeframe, customers will be notified via email with updates regarding their order status. Shipments can also be tracked using the tracking link provided in the dispatch confirmation email.

In Case of Delays

If an order has not arrived after the maximum stated delivery timeframe, customers are encouraged to allow up to 2 additional business days and review the tracking information.

If the order still has not arrived, please contact us at contact@silhoutees.com, quoting your order number so we can investigate and assist you promptly.

Cancellations

Orders are processed quickly. If you wish to cancel your order, please contact us as soon as possible at contact@silhoutees.com before the order has been dispatched.

If the order has already been dispatched, it can still be returned in accordance with our Returns & Refunds Policy.

Damaged or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us promptly at contact@silhoutees.com and include clear photos of the issue.

Once verified, we will arrange a replacement or a full refund at no additional cost. If a return is required, we will provide return instructions and cover all associated return shipping costs.