Refund policy
Returns, Refunds & Exchanges Policy
Policy Summary
| Country | United States |
| Returns Period | Within 30 days of delivery |
| Return Method | Return by mail using a tracked postal or courier service |
| Change of Mind | Accepted — customer pays return shipping |
| Exchanges | Accepted — customer pays return shipping |
| Faulty / Incorrect Items | Free replacement, reshipment, or full refund |
| Fees | None — $0.00 USD |
| Refund Processing Time | Within 5 business days after return inspection and approval |
| Currency | USD ($) |
| Return Address | Salterime Co LLC 1825 Rumsey Ave Cody, WY 82414 United States |
1) Returns Period
You have 30 days from the date you receive your item to request a return.
To be eligible, items must be unused, unworn, unwashed, with all tags attached, and returned in their original packaging with proof of purchase.
If you have any questions, contact us at contact@silhoutees.com.
2) Change of Mind
If you change your mind, you may return the item within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
For help, email contact@silhoutees.com.
3) Exchanges
We accept exchanges within 30 days from the delivery date, subject to product availability.
- The item must meet the same return conditions.
- The customer is responsible for the return shipping cost.
- Once the returned item is received and approved, we will ship the replacement item.
If the requested exchange item is unavailable, we will offer a full refund or a comparable alternative.
To request an exchange, contact us at contact@silhoutees.com.
4) Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us promptly and include clear photos.
Once verified, we will offer a free replacement, reshipment, or full refund. Any required return shipping in these cases is covered by us.
Contact us via contact@silhoutees.com.
5) How to Return an Item
-
Contact Us
Email our support team at contact@silhoutees.com, including your order number and the reason for the return. -
Receive Return Instructions
Once your return request is approved, we will send you a return authorisation and step-by-step instructions by email. -
Return Address
The return address provided for approved returns is:
Salterime Co LLC (Silhoutees)
1825 Rumsey Ave
Cody, WY 82414
United States -
Package Your Item
Please securely package the item in its original packaging, including all accessories, tags, and any documentation included with the product. -
Ship the Return
Drop off your parcel at your chosen postal or courier service using a tracked shipping method, following the instructions provided in your return authorisation email.
Return Costs:
All return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect.
6) Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5 business days.
Refund processing times may vary depending on your bank or payment provider.
7) Order Cancellation
If you wish to cancel your order, please contact us as soon as possible by email at contact@silhoutees.com.
If the order has already been dispatched, it can still be returned in accordance with this policy.
8) Contact Information
Store Name: Silhoutees
Legal Entity: Salterime Co LLC
Business Address:
1825 Rumsey Ave
Cody, WY 82414
United States
Email: contact@silhoutees.com
Contact Form: Contact Page
Customer Service Hours (Mountain Time):
Mon–Fri: 9:00 AM – 5:30 PM
Sat–Sun: 10:00 AM – 3:00 PM
We aim to respond within 24 business hours.
Your Rights Under State and Federal Consumer Protection Law
Nothing in this policy limits or excludes any rights you have under applicable U.S. federal or Wyoming state consumer protection law. If a product is defective, unsafe, or not as described, you are entitled to a remedy under applicable law regardless of our store policy.