FAQ

Frequently Asked Questions

Shipping & Delivery

Where do you ship to?
We ship exclusively within Australia. All orders are dispatched via Australia Post standard service.

How long does delivery take?
Orders are processed within 1–2 business days (Monday–Friday). Delivery typically takes 5–8 business days after dispatch, for a total estimated delivery time of 6–10 business days.

How much does shipping cost?
We offer free standard shipping on all Australian orders.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can also track your order via our Track Your Order page.

Returns & Refunds

What is your return policy?
You have 30 days from the date you receive your item to request a return. Items must be unused, unworn, unwashed, with all tags attached, and returned in their original packaging with proof of purchase.

Who pays for return shipping?
For change-of-mind returns and exchanges, the customer pays return shipping. For faulty, damaged, or incorrect items, we cover the return shipping costs.

How long do refunds take?
Refunds are processed to the original payment method within 5 business days after we receive and inspect the returned item.

Can I exchange an item?
Yes, exchanges are available within 30 days. Contact us at contact@silhoutees.com to arrange an exchange.

Orders & Payment

What payment methods do you accept?
We accept all major payment methods available at checkout, including major credit and debit cards and popular digital wallets. The full list of accepted methods is shown at checkout and in our store footer.

Can I cancel or modify my order?
If your order has not yet been dispatched, we may be able to cancel or modify it. Please contact us at contact@silhoutees.com as soon as possible.

Is my payment secure?
Yes. All transactions are processed through Shopify's SSL-encrypted checkout, ensuring your payment information is fully protected.

Products & Sizing

How do I choose the right size?
Each product page includes a detailed size chart with measurements. If you need further assistance, please contact our team at contact@silhoutees.com.

Are the colours accurate in the photos?
We make every effort to display product colours as accurately as possible. However, slight variations may occur due to monitor settings and lighting conditions during photography.